Contact Us
Got a question about one of our reviews, spotted something that needs updating, or want to flag an issue with a site we cover? Here's how to reach us and what to expect once you do.
How to reach the BTC Casinos team
The quickest way to contact us is by email at [email protected]. We read every message and aim to reply within a couple of business days, though it can take a little longer during busier periods. Please include as much detail as you can — the casino name, the page URL, or a screenshot if you're reporting something specific — so we can look into it properly.
What we can help with
- Corrections or updates to bonus terms, licensing details, or supported cryptocurrencies on any review
- Suggestions for crypto casinos or topics you'd like us to cover
- Feedback on your own experience with a site listed on comptelplus.org, positive or negative
- General questions about how our rankings and comparisons work
- Reports of broken links, outdated information, or technical issues on the site
What we can't help with
We're an independent review and comparison site, not a casino operator, payment processor, or customer support line for any of the brands listed here. That means we're not able to:
- Process deposits, withdrawals, or refunds on your behalf
- Resolve account verification issues or access disputes at a specific casino
- Recover lost funds or intervene in a dispute between you and an operator
- Offer legal, tax, or financial advice
For any of the above, you'll need to contact the casino's own support team directly, since they hold your account and transaction details. If your question involves tax treatment of gambling winnings or crypto gains, we'd recommend speaking with a qualified tax professional rather than relying on general guidance from a review site.
Before you get in touch, this might save you time
Many common questions are already answered elsewhere on the site. If you're weighing up which casino fits your situation, our ranked comparisons cover coin support, bonus terms, and payout speed for options like BetPanda, CoinPoker Casino, and Cryptorino. If your question is about how we choose which sites to feature, or how ratings are assigned, you'll find that explained on our About Us page. If it's about betting responsibly or setting limits, our Responsible Gambling page covers the tools and support available, including the National Problem Gambling Helpline at 1-800-GAMBLER. And if your query relates to how the site itself operates — use of content, liability, or affiliate disclosures — that's covered in our Terms and Conditions.
A note on commercial relationships
BTC Casinos may earn a commission when readers sign up with a casino through links on this site. This doesn't influence how we score or rank operators, and it has no bearing on how we handle enquiries or feedback — we treat messages about top-ranked and lower-ranked sites the same way.
Age and eligibility reminder
This site and the casinos it reviews are intended for adults only, 18 or 21 and over depending on the operator and applicable state rules. If you're contacting us with a concern about underage access to any site we cover, please flag it explicitly so we can prioritize it.
Get in touch when you're ready
Whether it's a quick correction, a detailed report, or general feedback on your experience with a crypto casino, we'd rather hear from you than have inaccurate information sit on the site. Drop us a line at [email protected] and we'll take it from there.